In August 2011 we installed fifteen uPVC double glazed windows at Canterbury Road Primary School, Sittingbourne.

Part of our service includes a free 10 year warranty services plan. Each year we return to service all moving parts of the windows we have fitted including hinges and handles.

This gives the school peace of mind that after installation all windows fitted will be problem free.

We have installed double glazed windows in many Kent schools and offer the free 10 year warranty in every quotation we provide.

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THE MOVE

Recently I moved from Reception (downstairs) to Operations (upstairs) the management team here realised that the glazing division needed me more than the general admin did so my job role has changed.

How I felt when I was told about the move/change was a little scared, nervous and worried. Not because of the job change but because of the people change and the new responsibilities I would be faced with!  I’ve only been in this position for a couple of weeks so I’m not fully aware of the differences yet, but what I do now understand is how ‘operations’ works and how different it is to reception.

In reception you work with the attitude that if someone/something comes through it’s dealt with straight away, up here its way different!   Everyone does their utmost to keep the customers happy but not everything is as urgent, as the glazing and building side have a lot of live jobs running and cannot drop managing one job to look at another.  Whereas downstairs you’re dealing purely with paperwork that generally can wait if need be.
This is why in my view reception and operations are different.

Another important point I need to make sure I remember is remembering everyone’s job role, whereas downstairs I could ask for help and there and then I would be helped up here (unless it’s an emergency) it’s different – not saying they won’t help me, they will, they just have certain times when they can and cant.

Although the whole company is ONE TEAM!  I’m looking forward to learning more about operations and understanding how things work in more depth.  I will definitely miss ‘reception’ and the lovely people I worked with down there!

I know change is good and developing your skills is even better but I now feel like a safety net has been lifted and I’m in a position that will make or break me. I’m excited and scared to see what the future holds but this is the point of apprenticeships, you’re in them to learn and be shown the way and if you don’t like the path your taking you have the choice to change it!  I think being positive is very important and this week alone I’ve learnt to take everything with a pinch of salt.  What happens at work stays at work. The same as problems at home stay at home.  Always carrying your smile is vital!

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So now my 4th week has just passed by, I feel like I went to sleep on Monday and I’ve woken up and it’s now Friday. The weeks go so quick. ‘It’s like a time warp here’ as Steve would say. Probably isn’t the most important thing I’ve done this week but I’ve put the decs up! And I’m officially allowed to use the x-mas stamp on the outgoing post. The office is now in Christmas mode! But this doesn’t mean the staff ho ho!

This week has been a lot quieter that’s for sure, since Wednesday Ro’s been off, not going to lie I do feel at a bit of a loose end without my mentor, still I’ve had lots to be getting on with and its really tested me this week as I haven’t had someone telling me what to do I’ve had to use my initiative.

As well as doing the everyday tasks, I’ve been doing itty bitty jobs for everyone such as:

  • Made cups of tea and coffee!
  • Re-loaded all printers with paper
  • Re-filled ink cartages
  • Searched the web for names and numbers
  • Uploaded information onto sage
  • Learnt how to take a credit card payment
  • Learnt new policy’s/produces
  • Receiving and creating invoices
  • Opening and sending out post
  • Answering the phone and ringing out to different people/ company’s
  • I have also cleaned up the kitchen!

Tuesday night 6 of us that work at Waller’s went to watch Arsenal play, although we lost! It was a great night. I really got to know the team I’m working with and saw a different side to them all.

As I’ve said without Ro things have been different and a lot quieter but I’m still glad I chose to come here and I’m looking forward to being the best I can be and knowing everything when I’m fully trained. Being a trainee isn’t easy, mistakes are made and sometime you do feel useless. You get agitated when you don’t understand things and wonder if you ever will.

I feel I’ve come so far already just learning the small things and I have no doubt I could tackle the bigger challenges with my team members support and encouragement.

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