Waller Building & Glazing recently exhibited at the EduKent Expo & Conference at the Kent County Showground, Detling. This exhibition produced excellent results and proved to be a huge success and a must for next year.

Waller Associates Ltd specialise in building and glazing projects within the education sector, this exhibition allowed us to meet the appropriate clientele including Head Teachers, Finance Directors, Bursars, School Business Managers and other influential people within school leadership teams.

We have already completed four projects;

  • Window and office refurbishment work and emergency boiler maintenance in a primary school in Dartford. This school as also requested quotations for a new swimming pool building, roof windows and replacement double glazed units.
  • Office refurbishment including new carpet and bespoke fire door in Gravesend.
  • Roof repair in Maidstone.
  • Emergency tarmac repair to a school entrance in Sittingbourne.

We were able to speak to numerous schools on the day and have subsequently been contacted by over a dozen requesting assistance/ quotations for potential works. Works we have quoted for include new double glazed aluminium windows and doors, safety filming to existing windows, storeroom conversion into office and electrical works within several schools in Swale.

The exhibition enabled Waller Building & Glazing to speak to the relevant people in other areas including Thanet, Ashford, Medway and Sevenoaks. The works quoted for include new build classroom, replacement roof windows, toilet refurbishment and fire precaution works.

For more detailed larger projects such as classroom extensions and new builds we offer a complete surveying service where we can draw up specifications tailored for particular requirements. We have architects, planning inspectorates and engineers on hand to assist in any building requirements.

Thank you very much to anyone who stopped at our stand and hopefully see you again next year.

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When I first joined Waller Associates Ltd I was following two job descriptions, one was Office Assistant and one was Glazing Administrator. I followed them both happily the majority of the time with my line manger ‘Rose’s’ help. I enrolled in college not long after I had joined as this was part of the agreement.

My everyday tasks consisted of:

1. Answer telephone, respond to customers’ enquiries and transfer calls as appropriate.

2. Open post and Distribute as necessary.

3. Maintaining the condition of the office.

4. Respond to customers’ enquiries and complaints and forward onto office manager/Glazing manager if necessary.

5. Making sure we always have supplies to ensure staff and visitors are welcomed as nicely as possible.

6. Provision of administration support to all staff.

7. Sign for deliveries and direct to the appropriate area.

8. Maintaining supplies of stationery and equipment and to keep stationery cupboard clean and tidy.

9. Print of and distribute faxes when received.

10. To make sure all properties have up to date gas safety checks if they do not then to arrange for one to be done with the customers and the electrician, also to send the relevant paper work to customers/estate agents.

11. Receive Glass orders/quotes by either fax email or telephone and process them accordingly using glazing ordering/quoting procedures.

12. Once I’ve collected the relevant information I work out/find out the price then make invoices and delivery notes using Sage and when jobs are complete I sign them off again using sage.

13. Know my way around sage to find relevant customer information.

14. Can take credit card payments confidently.

15. To email customers/clients on a daily basis and feel confident in doing so.

16. Schedule diaries.

17. Arrange and participate in meetings and project team activities.

As the year went on my job roll was leaning more towards the glazing side as it needed the most work.
Organising and keeping files and jobs up to date was a big issue, I came up with an idea of logging everything on an excel spread sheet. This is called the Q Tender Schedule.

The information the spread sheet contains is vital to all our glazing jobs (yes its backed up to a server in case of technical errors)

Quote Reference
Date
Description
Client
Value
Vat
Value Inc Vat
Quote Generated by
Lead Generated By
Quote/Won/Lost
Follow Up Call (Date)
Reply Received (Date)
Supplier
Expected D O D
General Notes (ie who we lost the job to and by how much)
Date Invoice was sent
Key

All of the above are what our tender schedule contains and the main part in my job description is to keep this document continually updated. When I take days out to go to college I can look through the tender schedule to remind myself of the pending works.

Also another vital reason for the tender schedule is obtaining delivery dates from suppliers to let our customers know when they should be receiving the goods, if it’s a supply and fix job we can organise the work forces diaries accordingly.

Having references for jobs so they can be costed properly is also a vital step. Spot checks are regularly made by my line manager. So far so good!
The glazing division is much more organised and prepared.

We hope our customers and suppliers are benefiting from this too.

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As we meet more and more clients we are increasingly finding that they are finding it extremely difficult to compare contractors on a like for like basis. The two main reasons for this are;

  1. The client is unsure what to ask when checking what the contractors standards are and what certification they have
  2. That quotations come back in various formats and it is extremely difficult for them to ascertain that the contractors have priced for exactly the same thing.

We have therefore produced a checklist for clients to assist them in this process. With regards to comparing quotations on a like for like basis, we offer a complete surveying service where we can draw up specifications, tailored to your particular requirements, for you to send out to contractors. There is a charge for this service but if we are the successful contractor we will reimburse to you these costs.

If you feel this service will be beneficial to you or would like to discuss any of the above further then please feel free to give me a call.

 Client Checklist pdf
Client Checklist pdf
Checklist-for-clients.pdf
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