The UK’s amended Privacy and Electronic Communication Regulations (PECR) Act 2011 was brought into force on May 26, 2011.  The UK’s data protection agency, the Information Commissioner’s Office (ICO),  gave UK companies a 12-month reprieve, pushing back the compliance date to the 26th May 2012.

As of the 26th May 2012 Waller Associates has implemented the new EU Cookie Law with its informed consent pop up linking to our updated privacy policy and our ‘how to manage cookies’ section.

Our pop up will display once every 365 days, linking to our privacy policy, which contains all relevant information regarding our use of cookies and our cookie management section, detailing how our visitors can disable cookies.


Our new look website is now live. If you have not yet seen this take a look: The new improved website includes blogs, newsletters, photos, staff contacts and much much more.

Please let us know what you think – we value all your comments. We are also interested in new website partners – anyone who is interested in having a link from our website where there may be mutual benefit, please contact us and we will be happy to discuss your requirements further.

The E-commerce section of the website is in construction and by April you will be able to place orders on-line.

Investors In People Award 

We are proud to announce that we have been reaccredited with the Investors in People award. We are one of just a handful of construction firms that hold the qualification.

Our standard was greatly improved since the last review and we received feedback that our employees and subcontractors enjoyed working for Waller Associates Ltd which is brilliant news!

Customer Feedback Winner 

The first winner of our Customer Feedback draw was Mrs Burr pictured with our Surveying Manager, Martin Ravenscroft. We invite all clients to complete a customer feedback form providing us with valuable feedback in return for submission into our draw. Mrs Burr is a client who we carried out work for on behalf of a local housing association.

Subcontractors Alliance Agreement

All subcontractors were invited to a meeting on 6.1.11 where we updated everyone on our strategy and pipeline, what they can expect from us and what we expect from them which has been summarised in the Subcontractors Alliance Agreement. The meeting was very well attended and we have had some good feedback and have noticed significant improvements in how invoices are submitted.

Glazing Special

Please see over for our Waller Glazing Services special.

People News

  • Lesley Waller has joined Waller Glazing Services as Glazing Administrator
  • Colin Holland has received an award for 10 years active service with Waller Building Services

Training News

  • Steve has attended the Kent Business School workshop
  • Andy Waller and Paul Hayward have attended an Asbestos Awareness Course
  • Paul Hayward and Andy Waller have passed their ConstructionSkills Supervisors Health and Safety Test.

George’s Cup

  • In memory of George Waller, who died just before Christmas, ‘The George’s Cup’ has been established for winners of company events. George was Bill Waller’s brother and previously worked for Waller Associates Ltd. The first proud recipient of the cup is Mr Colin Holland – who scored a magnificent 202 at the Christmas bowling event.

Waller Glazing Services

Waller Glazing Services is now firmly established to meet all your glazing needs for commercial and domestic customers.

Our clients already include trade customers, Housing Associations, and schools including Chatham Boys Grammar (works pictured below), Eastling School and Meopham School.


Need a cat flap in your glazed or uPVC door?  We can now do this for you!!!!


Below is Reece Foster, carrying out work as part of his Specialist Training Programme devised by Waller Associates Ltd and supported by the CITB.


We deliver free of charge and offer emergency glazing services.


07825 050331


Call or visit our website

Web store for online orders coming soon….


Thank you for all your great feedback to our new-look newsletter. It was wonderful to hear all your great comments. Please continue to give us your feedback.

Building on Trust

(Our Company Vision)

You may be aware that the company vision is ‘Building on trust …’ and one of these visions is ‘We trust our workforce to carry out their work correctly and to the best of their ability’

This has been highlighted by the positive feedback we have received:-

“We are used to and like Colin coming in and out all the time. Colin is a diamond”

(Travis Perkins, Sittingbourne)

“Darren Robinson did a brilliant job”

(Cherryfields, Benenden)

I am pleased with the work that had been carried out and Mark (who is about 50) was a star could not have wished for more from him.”

(Burslem Rd, Tunbridge Wells) 

“Rosemary has implemented a significant cost savings with the introduction of a prompt payment discount.”

Website and Facebook

Our office staff details, site photos and further changes have taken place on our website at You can also be a fan on facebook, just search for Waller Building Services.

Sittingbourne High Street

Peak Physique finally moved into Sittingbourne High Street (pictured above) on 4th May.

The project was very close to the wire in the end and thank you to everyone involved for their hard work in getting this project ready on time.

This will be featured in a future episode of the popular BBC programme ‘Homes Under The Hammer’. Full details will be in the next issue.

Chaucer Wood Court, Canterbury

Work commenced on the refurbishment of over 15 flats at Chaucer Wood Court back in April. Due to the high standard of workmanship and quick turnaround of each unit, a positive response has been received by Town and Country Housing Association, which has lead to possible work for the future.

Well done to all those involved.

Investors in People

Our next review will be in December 2010.  Our accreditation recognises the commitment we are making to demonstrate good practice in the areas of leading, managing and developing people.  Currently there are only 30,000 businesses out of 2.15 million in the UK which hold the Investor in People status. Work has begun to ensure that we are on course and further updates will be given.  For further information, please contact Paula on 01795 424435.

Waller Glazing Services!!!!!!!

An exciting new opportunity has arisen and we are in discussions regarding setting up a new glazing division. Details to follow……….



We hope that you like the new look newsletter.

This is one of many new exciting developments on how we market ourselves.


We are very keen to improve our services to customers and are actively asking customers for feedback. Customers who give us feedback will be entered into a free prize draw for a £50 voucher.

Some of the feedback we have received so far:

“God, I love dealing with you (Rose Weller) and your company!’

“Good professional workmanship and entirely satisfied could not have done a better job. Would recommend them!!!”

“Just wanted to drop you an e-mail to say how pleased we have been with the chap you sent to put up the new desks, fit the panel above the door and sort out the loose stair runner. I know they were all simple things but he went the extra mile, did the job with no inconvenience to our staff and left the place tidy. “

“More than satisfied with work”

 “Workmen were excellent.”

Training News

  • Steve Waller has completed a Institute of Leadership and Management  Level 7 Award in Strategic Leadership.
  • Congratulations to the following who completed and passed their First Aid Training in 2009
    Rosemary Weller, Paula Foster, Andy Waller, Jamie Woodcock, Steve Waller, Sarah Robinson, Steven Humphrey & Martyn Jackson
  • Congratulations to Peter Knight for the achievement of NVQ in Decorative Occupations.
  • Congratulations to Bill Waller and Darren Robinson for achieving NVQs  in Wood Occupations.
  • CSCS cards were issued to Darren Robinson and Thomas Jackson after passing the relevant health and safety test.
  • Nick from Fulston Manor School joined us on work experience  in July 2009 and we will be offering a further placement for Lee from Fulston Manor School in July 2010.
  • Steve and Andy Waller have completed a Waste Awareness training course.
  • Grants are currently available for NVQ training.   If you are interested in any of the above training please contact Paula Foster on 01795 424435.


Thanks to everyone who worked on the project at Wye (shown above), the client is very satisfied with the end result and both properties have now been let. Once again thanks to all those involved on this testing but ultimately rewarding project.

52 Burslem Rd

All parties concerned with this project are extremely happy with this new extension and all the associated works carried out. Special thanks have been received from Josh, his Mum and Jamie, who are all benefitting greatly from the work we have carried out for them.

Business Development Plan

We have included an abbreviated copy of the Business Development Plan with this newsletter detailing the priority areas for 2010.  If you have any questions on any of the information contained in the Plan please do not hesitate to contact Paula or Rosemary.

Future work

The recent development in Sittingbourne is now underway. Initially plans were drawn up to convert the existing offices into flats; however, proposals are now going through to convert the building into a gym subject to planning.

In the meantime check out changes to our website at and become a follower on Twitter and follow our daily tweets on .