This blog will be an interesting one! Purely because it’s not work related. Women will love it! And for men you should defiantly keep this in mind for a present for your staff or wives.

At Christmas all the men (building and glazing) that work for Waller Services got together for their Christmas do, and went bowling! Us women were left behind but it was soon worth it when we found out we had tickets for a spa day instead.

On February 11th, Rosemary (Accounts) Paula (HR), Janet (Director), Lesley (Marketing), Maria (Directors Wife) and myself (Admin) all went to the Bannatyne Spa!

We left at 10am with Rosemary kindly picking Paula and me up while the other three went in Maria’s car. Obviously Maria’s group got to the spa first (Rose doesn’t like motorways and Paula had to help navigate the back roads all the way, it was funny I must say). When we eventually arrived, we all checked in and received our goody bags that held our robes and slippers inside.

Our spa day started with a light gym session that lasted less than an hour literally! The gym itself was massive and had a number of advanced and specialist equipment open for everyone to use!

After our light gym workout we went for a swim in the large pool, a dunk in the jacuzzi and lastly a relaxing few minutes in the sauna and steam room.

Once we had showered off it was all but lunch time! The best part of the day where water turned into wine and we realised that although we had worked hard in the gym it probably wasn’t worth it after the chocolate bar we had for desert!

We entered the open dining area in our robes and slippers as the picture below will show you.


Although we were the only ones dressed like this we didn’t get as many strange looks as expected and to be honest we were too hungry to care! The food was lovely!

Shortly after lunch, Paula and Maria went and had their treatments. Paula had a full face massage, while Maria had a 30 minute face massage followed by a 30 minute back massage.  The rest of us were pottering round the pool and in and out of the Jacuzzi, steam room or sauna.  The hour flew by and it was soon our treatment time. We opted for the half hour face massage followed by the half hour back massage. It was really relaxing and we all thoroughly enjoyed it, although Ro and Jan got an extra head massage, Ro came out looking like she had been dragged through a bush backwards yet again! Ro made us laugh but of course this was/is an everyday thing!

At the end of our spa day everyone returned home in Maria’s car this time, apart from Ro and me! The trip home was amusing to say the least! We took the wrong turning and ended up so lost that I can’t even remember the name of the road; it wasn’t near home, that’s all I knew! We ended up having to guess the way home and I think we did ok! I walked in the front door just gone 7pm. So it was a long but enjoyable day!

Thank you to Steve from all of us it was a Fabulous Christmas Gift!




It’s now February and the weather, even though we want it to, isn’t getting any better! SNOW, SNOW, SNOW! As hard as it is getting out of my bed at 6 o’clock every morning, I am still enjoying working in my warm office!

I have learnt a lot this week especially on the glazing side of Waller Associates. I am currently making an index file on all the different types of glass that we supply. Within the next two weeks I will be visiting one of our largest supplier’s factories to see how it all works and to meet some of their team, people I seem to speak to everyday. I will tell you how it goes and what I learn in my next blog.

This past week I have also learnt how to make a process. A process is something anyone can pick up and follow to get the same outcome. For example we have processes for something little like how to open and to distribute the post efficiently, we then go onto larger process’s like creating and sending an invoice. Processes are generally made up of facts and yes or no answers. The reason for following procedure is to eliminate risk; you do as the company has told you, then, if there is a fault, its nothing that you did. Procedures need to be followed constantly by all members of our staff.

In our staff meeting we have once a month we discussed our Kent 2020 stand! For those of you reading that don’t know what Kent 2020 is I feel the best way to describe it is a big marquee with lots of stalls arranged inside. Everyone shows everyone what they and their company have to offer. Businesses get to see how other businesses work. It’s a brilliant way of promoting your company and seeing who your competitors are!

Look out for us on stand 179!

Lastly, I’d like announce that I have had my first paint order! We have sent out paint to various people as testers and have had some very positive feedback! Remember if you or anyone you know needs paint come to us!



So Christmas has come and gone! It seems like forever ago now.

On the last day as a company we went to the Millers bar for lunch, we had a lovely afternoon and got the opportunity to reveal our secret Santa present. Just like that, Christmas started! No work for two whole weeks (something I wasn’t used to). Everyone hoped for snow this year to extend the holiday season, however, that seemed rather futile, especially with the unseasonably warm weather the south east of England has experienced this year. January 3rd rolled round and we were all back in the office ready to face 2012.

As you can imagine everyone had lots to do on the first day back in the office, plenty to catch up on. Everyone seemed slightly tired but surprisingly no-one was moody as we all swapped stories of our Christmas holiday with family, friends and good food featuring prominently.

Before we knew it the first week had flown by and everything was back to normal – I saw my college tutor, I wouldn’t say she gave me lots of work but more than enough to keep me busy!

On the 12th of January it was my 18th birthday, although I wasn’t looking forward to working on my birthday when I could have been out shopping! I had a fantastic day! The day started at 8.30 with Andy singing happy birthday to me, followed by Rose walking through the door with lots of presents and a cake! Everybody signed a card that had been personally made for me AND I had flowers delivered! I was very spoilt considering I haven’t been here long! (Thanks to you all)

Back to the work front – as well as doing the everyday jobs such as mail, invoicing and phone calls, I have been ordering items such as stationary and GLASS! Our glazing manger has been out of the office for the last couple of weeks and I have tried as much as possible to keep things on a straight line and process everything as usual although it’s hard not having someone constantly there and having to use my initiative more but I am enjoying the responsibility. I have also been arranging when and where Dave (our glazier) should go and at what times, even more responsibility. Lastly I feel that with Ro’s help, the emergency glazing situations that have occurred have been dealt with efficiently and on time.

I have slacked a little on the blog writing these past few weeks so my New Year resolution will be to keep you all updated regularly!

Speak soon.


So this is now my third blog and my aim is not to bore anyone!

This week at Waller world I’ve been much more confident and independent. I’ve tried to do jobs off my own back instead of Ro reminding me. I’ve also focused more on the glazing division and really tried to understand how it all works.

Rather than list the more repetitive jobs we all encounter in an office environment, I’m just going to list the new tasks I’ve learnt this week which are:

  • Being more confident on the orders, instead of getting them double or triple checked. I’ve had them checked once and they have thankfully all been ok.
  • Being a lot more confident of the telephone and being able to detect and screen sales calls.
  • Ordering stationary.
  • Working out Glazing calculations.
  • Chasing Glass orders and delivery dates.
  • Finding invoices online and printing them off.
  • Designing the Christmas do poster and a document that states when we will be closing and re-opening over Christmas

Also this week I had my second visit from my college tutor. With the first one, we just introduced ourselves and talked about the work I will need to be doing in the coming year but this time we discussed the units, and then went in to more detail picking the ones I will be completing.

My collage tutor’s name is Denise. Denise has set me several targets and assigned homework to help broaden my growing understanding. If you are working or thinking of working within an office environment and are thinking of getting an office apprenticeship follow my blog and I’ll guide you through the good and the bad points from my point of view.

I’m still enjoying the time I spend here – it’s becoming a bit of a second home really. I come here when it’s dark and leave when it’s dark. One week, three days until Waller world closes down for Christmas not that we are counting ha ha! We will be re-opening at 8am 3rd January, 2012 so if you have any enquiries, questions or would like to make a glass order you know when to contact us.

Hope you all have a lovely Christmas and a great New Year and I will check in soon.



It’s now my 3rd week at Waller’s. For the first two weeks I was too tired to function let alone write a blog.

My first and second weeks were a bit of a blur, taking in the scenery, the people and getting to grips with the inner workings of the company.  My third week on the other hand has been a whole different story.

Rose is my main trainer and she has been so patient! It’s probably a good job too because some processes just haven’t gone in until she explained them 50 times and others she has said once and I’ve got it straight away. It’s strange how the brain works eh?

I have learnt lots of new office skills, such as answering the phone in the correct manner, preparing and sending out invoices, writing and following procedures, making labels, sending various emails in different communication formats, making Christmas event letters and started my college work. It doesn’t sound very interesting does it? But believe it or not some of this has been quite interesting as well as challenging!

My favourite job so far is invoicing, I like talking to new people when taking orders and I like the challenge, it is difficult to get your head round. It has been the hardest thing to learn but I didn’t give up and I’ve finally got there.

The people here at Waller Associates are very funny! Ro makes me laugh 100 times a day, Steve our managing director is very particular and likes to change everything and as for the men in the top offices! We will come to them on my next blog!

I generally do enjoy working at Waller world and I can’t believe it’s Friday! I’ve been here 3 weeks and I feel like I’ve been here forever!