Some of your double glazed windows may have suffered over time from ‘blown’ glazed units. This is when the seal between the two pieces of glass that make up the double glazed unit has in some way broken down, thus allowing the injected gas present (if installed at manufacture) to escape, reducing the insulation value of the unit and also allowing moisture to enter into the unit which in turn makes the window condensate, giving a foggy, misty effect to the glass.

Along with blown units you may also have had some broken glass to one side of the double glazed units. This can happen for several reasons; firstly and the most obvious would be an impact onto the glass causing it to break. Secondly it is common in houses for windows to be covered with large pillows or pictures to reduce sun light entering a room. This can cause the glass to break as there is a very large temperature build-up between the glass and the fabric / paper. Once this gets to a certain level the glass will fail and break, known as a thermal fracture. We suggest the best way to block sunlight to avoid breakage of your windows is to invest in either blinds or a window film. Finally glass and its frame expand and contract with temperature fluctuations and if the spacing between glass and frame is very tight this can also cause the glass to break.If you have witnessed any of these issues and would like to get them resolved then please do not hesitate to contact us, we will be happy to give you a free, no obligation quote.Waller Associates Ltd, Pheasant Farm, Sheppey Way, Bobbing, Sittingbourne, Kent ME9 8QX

Telephone 01795 424 435 Fax 01795 424 812


24 Hour Emergency call outline: 07825 050 331


Recently Waller Building Services worked at Meopham School rejuvenating various areas of the campus. One of the areas that the school wanted to improve was the welfare facilities for the students and the staff.

The aim was to update the current urinals to make them look modern and clean. By introducing waterless urinals to the school the above criteria was meet along with a fantastic environmental benefit and a long-term money saving measure.

The original urinal cistern has a capacity of 4 litres of water, which flush on an average of 4 times an hour, 24 hours a day, every day of the year. This equates to approximately 140,000 litres of water per cistern per annum.

We replaced three cisterns with our new waterless urinals. The school now uses approximately 420,000 litres less water per year. That’s a great saving!

Not only is this a great saving due to the decrease in water usage , the risk of water leaks and associated problems is greatly reduced as no water supply is required for the system.

If you would like any further information on our waterless urinals please do not hesitate to contact Waller Building Services.


Most people assume if you have a broken hinge or handle on a window that the window must be replaced.

If the window is old, it may well be nice to get a new set of windows but if the recession has affected you and money is tight why get them all replaced?   If you only want one specific piece fixed and they are in a semi-good condition then that’s something we may be able to help you with!

Yearly we install hundreds of windows; generally, we install double glazed units, handles, window hinges and locks.

If you feel this is something we may be able to help you with then please do not hesitate to contact us!

No job is too little or too large.



Recently I moved from Reception (downstairs) to Operations (upstairs) the management team here realised that the glazing division needed me more than the general admin did so my job role has changed.

How I felt when I was told about the move/change was a little scared, nervous and worried. Not because of the job change but because of the people change and the new responsibilities I would be faced with!  I’ve only been in this position for a couple of weeks so I’m not fully aware of the differences yet, but what I do now understand is how ‘operations’ works and how different it is to reception.

In reception you work with the attitude that if someone/something comes through it’s dealt with straight away, up here its way different!   Everyone does their utmost to keep the customers happy but not everything is as urgent, as the glazing and building side have a lot of live jobs running and cannot drop managing one job to look at another.  Whereas downstairs you’re dealing purely with paperwork that generally can wait if need be.
This is why in my view reception and operations are different.

Another important point I need to make sure I remember is remembering everyone’s job role, whereas downstairs I could ask for help and there and then I would be helped up here (unless it’s an emergency) it’s different – not saying they won’t help me, they will, they just have certain times when they can and cant.

Although the whole company is ONE TEAM!  I’m looking forward to learning more about operations and understanding how things work in more depth.  I will definitely miss ‘reception’ and the lovely people I worked with down there!

I know change is good and developing your skills is even better but I now feel like a safety net has been lifted and I’m in a position that will make or break me. I’m excited and scared to see what the future holds but this is the point of apprenticeships, you’re in them to learn and be shown the way and if you don’t like the path your taking you have the choice to change it!  I think being positive is very important and this week alone I’ve learnt to take everything with a pinch of salt.  What happens at work stays at work. The same as problems at home stay at home.  Always carrying your smile is vital!


So now my 4th week has just passed by, I feel like I went to sleep on Monday and I’ve woken up and it’s now Friday. The weeks go so quick. ‘It’s like a time warp here’ as Steve would say. Probably isn’t the most important thing I’ve done this week but I’ve put the decs up! And I’m officially allowed to use the x-mas stamp on the outgoing post. The office is now in Christmas mode! But this doesn’t mean the staff ho ho!

This week has been a lot quieter that’s for sure, since Wednesday Ro’s been off, not going to lie I do feel at a bit of a loose end without my mentor, still I’ve had lots to be getting on with and its really tested me this week as I haven’t had someone telling me what to do I’ve had to use my initiative.

As well as doing the everyday tasks, I’ve been doing itty bitty jobs for everyone such as:

  • Made cups of tea and coffee!
  • Re-loaded all printers with paper
  • Re-filled ink cartages
  • Searched the web for names and numbers
  • Uploaded information onto sage
  • Learnt how to take a credit card payment
  • Learnt new policy’s/produces
  • Receiving and creating invoices
  • Opening and sending out post
  • Answering the phone and ringing out to different people/ company’s
  • I have also cleaned up the kitchen!

Tuesday night 6 of us that work at Waller’s went to watch Arsenal play, although we lost! It was a great night. I really got to know the team I’m working with and saw a different side to them all.

As I’ve said without Ro things have been different and a lot quieter but I’m still glad I chose to come here and I’m looking forward to being the best I can be and knowing everything when I’m fully trained. Being a trainee isn’t easy, mistakes are made and sometime you do feel useless. You get agitated when you don’t understand things and wonder if you ever will.

I feel I’ve come so far already just learning the small things and I have no doubt I could tackle the bigger challenges with my team members support and encouragement.


When I first joined Waller Associates Ltd I was following two job descriptions, one was Office Assistant and one was Glazing Administrator. I followed them both happily the majority of the time with my line manger ‘Rose’s’ help. I enrolled in college not long after I had joined as this was part of the agreement.

My everyday tasks consisted of:

1. Answer telephone, respond to customers’ enquiries and transfer calls as appropriate.

2. Open post and Distribute as necessary.

3. Maintaining the condition of the office.

4. Respond to customers’ enquiries and complaints and forward onto office manager/Glazing manager if necessary.

5. Making sure we always have supplies to ensure staff and visitors are welcomed as nicely as possible.

6. Provision of administration support to all staff.

7. Sign for deliveries and direct to the appropriate area.

8. Maintaining supplies of stationery and equipment and to keep stationery cupboard clean and tidy.

9. Print of and distribute faxes when received.

10. To make sure all properties have up to date gas safety checks if they do not then to arrange for one to be done with the customers and the electrician, also to send the relevant paper work to customers/estate agents.

11. Receive Glass orders/quotes by either fax email or telephone and process them accordingly using glazing ordering/quoting procedures.

12. Once I’ve collected the relevant information I work out/find out the price then make invoices and delivery notes using Sage and when jobs are complete I sign them off again using sage.

13. Know my way around sage to find relevant customer information.

14. Can take credit card payments confidently.

15. To email customers/clients on a daily basis and feel confident in doing so.

16. Schedule diaries.

17. Arrange and participate in meetings and project team activities.

As the year went on my job roll was leaning more towards the glazing side as it needed the most work.
Organising and keeping files and jobs up to date was a big issue, I came up with an idea of logging everything on an excel spread sheet. This is called the Q Tender Schedule.

The information the spread sheet contains is vital to all our glazing jobs (yes its backed up to a server in case of technical errors)

Quote Reference
Value Inc Vat
Quote Generated by
Lead Generated By
Follow Up Call (Date)
Reply Received (Date)
Expected D O D
General Notes (ie who we lost the job to and by how much)
Date Invoice was sent

All of the above are what our tender schedule contains and the main part in my job description is to keep this document continually updated. When I take days out to go to college I can look through the tender schedule to remind myself of the pending works.

Also another vital reason for the tender schedule is obtaining delivery dates from suppliers to let our customers know when they should be receiving the goods, if it’s a supply and fix job we can organise the work forces diaries accordingly.

Having references for jobs so they can be costed properly is also a vital step. Spot checks are regularly made by my line manager. So far so good!
The glazing division is much more organised and prepared.

We hope our customers and suppliers are benefiting from this too.


Horticultural glass (or greenhouse glass as it is sometimes known) is not something Waller Glazing Services stocked until now!

I carried out some research on ‘ horticultural glass’ as I had heard a few customers ask if we sell it and the answer I gave has always been we do but we will have to order it in. Generally this is no good to people who only want one pane to repair their green house or to use it as a temporary solution.

With that I spoke to the glazing manager Paul and my managing director Steve and between us we decided that maybe we would become stockists of the item.

Horticultural glass is used mainly on greenhouses but may be used as temporary glass. Some people order a special type of glass or double glazed unit that could take a few weeks to come in so instead of boarding up a property/building while they are waiting on their glass to arrive they buy the cheapest glass as a temporary solution, which happens to be the horticultural glass.

We will be selling the horticultural glass in bulk or in individual pieces as from 7th September 2012.

If you are currently already buying Horticultural glass please come to us for a quote we have already beaten some of our other customer’s quotes so it could be worth your while!

We sell the glass in the following standard sizes:


610 x 610

610 x 457

1422 x 720

We will always have the glass in stock and we can cut down to size for you at any time!

Free Local Delivery on orders over £30!

Please contact myself at
Call our telephone on: 01795 424435
or send us a fax on: 01795 424812

There will always be someone here that will be more than willing to help!



College is interesting to say the least! My first day at college I only enrolled so basically got my badge, took a look around, found out where my class room was and then left. The second day was more interesting, out of a class of twelve students, only two turned up! My teacher Lisa is lovely, she knows who Waller Associates are as her dad worked for them many years ago.

ICT was not my favourite subject at school and even now I’m not a fan of it, I genuinely thought as long as you knew how to turn a pc on and off you knew how to work one but there’s so much more to it than you think.

My first lesson and I have already been tested on my computer knowledge, the second lesson was formulas!  A formula on a piece of paper is hard enough without a computer!  My lessons are only an hour long on Wednesday afternoon so it’s hardly enough time to learn it all (I feel) but others had managed it so I guess that proves it’s adequate.

I really do enjoy going to college and I love the people that actually attend and that I spend my time with.
Although some of the work I’m doing is hard!  I feel it’s a good thing to be put into a room with people your own age that you share views, it gives you a little break from everyday working life and allows you to socialise with people that understand you and that share your likes and dislikes.

I didn’t want to go to college to start with and I really did dread it, I made that perfectly clear but once I had been there for a few hours I loved it!
I like the people, I like the place and I’m becoming more qualified as each week goes by.  Personally I feel its 100% worth it and if I could have started it sooner I definitely would have done.  Steve my Managing Director said that my becoming more highly qualified is making me more of a ‘asset to the company’

I have completed all my course work with help from Rosemary and my college tutor and have sat my first exam! I’m honestly not sure how it went, I find out my results in 7 weeks then I will let you know whether I’m going onto the higher level or redoing this level!


The UK’s amended Privacy and Electronic Communication Regulations (PECR) Act 2011 was brought into force on May 26, 2011.  The UK’s data protection agency, the Information Commissioner’s Office (ICO),  gave UK companies a 12-month reprieve, pushing back the compliance date to the 26th May 2012.

As of the 26th May 2012 Waller Associates has implemented the new EU Cookie Law with its informed consent pop up linking to our updated privacy policy and our ‘how to manage cookies’ section.

Our pop up will display once every 365 days, linking to our privacy policy, which contains all relevant information regarding our use of cookies and our cookie management section, detailing how our visitors can disable cookies.



I honestly can’t believe its April already! Yet again my aim isn’t to bore anyone but today’s blog is about a little adventure Mark (customer relations manager) and I had when we visited one of our supplier’s factories.

Early one morning we set off on our adventure, traveling 35 minutes to one of our large suppliers, the reason, I was going to learn more about glass. Occasionally companies demand the glass shortly after making an order, not realising the complex processes going on behind the scenes and how time consuming it can be.


For example, above is a graphic outlining each stage of the toughening process that Float Glass goes through before it becomes toughened glass.

Firstly, Float Glass is placed onto a roller table which leads to a furnace; temperatures inside the furnace can reach over 650 degrees Celsius. The heated glass then goes through a quenching cycle, cooling the glass rapidly by blasting cold air through ducts onto its surface while the glass is moved at speed on a roller table.(If the glass breaks at this stage you have to start the process all over again).

Like many others before me on seeing such a complex process of toughening glass I realised just how long it could potentially take to do a bulk order of glass. The glass looks all but the same when it comes through the toughening process so why do we toughen glass?

The main reasons to use toughened glass are:

  1. Toughened glass, when broken, shatters into cube-shaped particles. It therefore qualifies as a safety glazing material.
  2. Toughened glass offers greater strength against impact compared to annealed glass, and thus, better resistance to the force of wind. It is more effective if placed within a well-designed, overall glazing system.
  3. When tempered glass does break, it shatters into small cubes, reducing the likelihood of serious deep cut injury. Toughening increases panes edge strength. Thus toughened glass is sometime specified when designers anticipate high thermal stresses.

So by toughening glass we make it stronger and safer!

I enjoyed my day at the factory and it did teach me a lot about the manufacturing process in a short space of time. Some of the machinery they had was amazing, who would have thought you cut glass in water?

I fully understand now why when people come to buy windows from Waller Glazing Services; they want to buy quality glass from a company they trust, your safety is paramount to us and the quality of our glazing products and glazing services reflects our ethics. If you ever need any advice on glazing or would like a quote, supply or repair of new or existing windows please do not hesitate to contact us!

Waller Glazing Services
Contact us on – 01795 424435