Our latest version of our newsletter (October 2010) has been issued. If you would like to join our distribution list to keep up to date with our latest news, services, products and promotions please click the Subscribe Now button to the right of the page.
Our office will be closed from Thursday 23rd December 2010 until Tuesday 4th January 2011 for our annual Christmas break. We will be celebrating with our annual bowling event on Wednesday 22nd December to which invitations have been issued.
Out of hours emergency glazing assistance will be available during this time. Please telephone Paul Hayward 07825 050331 for assistance.
New office developments include the set up of SAGE Pay.
We have been carrying out a Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis for Waller Associates Ltd to ensure that we are fully prepared to continue with our quality service for many many years to come!
All staff are looking forward to having their annual appraisal reviews in November 2010.
We will be having an external Investors in People review in December 2010 and working hard to maintain our accreditation.
Our first prize draw will be taking place shortly for the housing association tenants who have completed our Customer Satisfaction Questionnaire as a thank you for providing us with valuable feedback on our level of service on works carried out.
The proud winner of the £50.00 voucher will be announced shortly on our website and newsletter.
Other recent achievements include a ‘very effective’ rating for our ISO 9001:2008 Quality System review.
September and October has been a couple of very busy months with Waller Associates Ltd establishing three trading divisions:
We have had all our vans designed with the new logos, and revised all our company policies and stationery accordingly.
In addition to this we have had an increase in workload and client demands. Whilst we welcome the increase we would also like to thank all our staff and sub-contractors for all their efforts in not only meeting these requirements but in many cases exceeding customer requirements and receiving some brilliant customer feedback.
Waller Glazing Services is now fully operational with a full range of glass in stock ranging from picture frame glass to laminated safety glass, fire rated glass clear and wired.
We are able to repair all types of windows ranging from caravan windows to shop fronts, leaded light restoration and ‘insitu’ repairs on site
We supply and fix mirrors and splash backs
Provision of 24 hour boarding service
All glass cut to size and delivered
UPVC windows supplied/fitted with free quotations (no salesmen!)