By dovetailing IIP with our Quality Assurance EN ISO 9001:2000 Policy, we have been able to implement policies and procedures which give us the tools to ensure that our quality of work is monitored and controlled via our system of pre-handover snagging proformas and practical completion certificates. This system also enables us to identify areas of the workforce that may need further training and development and also assists us with one of our main objectives which is to achieve 100% customer satisfaction.

An essential part of our IIP/ISO scheme is the Business Development Plan. This documents our aims and objectives both in the present and near future and is updated every six months. It is then distributed to all employees and gives them the chance to see where both they and the company would like to be.

We are also registered with the CITB (Construction Industry Training Board) who provide us with grant funding for any training and development needs we may have including areas such as first aid and health and safety.

Working in the construction industry means that health and safety is of paramount importance. We have a well documented and detailed health and safety policy at our office which is accessible to all of our employees. The policy was formulated with the assistance of Kita Ltd (kitaltd.co.uk), a local health and safety specialist, and covers both our site based activities and our premises health and safety issues including the safe storage of materials and the like.

The company is dedicated to maintaining equal opportunities for all and this upheld by our Equal Opportunities Policy which is on display at our head office. This policy highlights how we appreciate how diverse the modern workplace and the people who work within it have become. By implementing the policy, we ensure that we have the possibility to employ anyone who will be of benefit to the company from whatever background they may come.